Frequently Asked Questions
Everything you need to know about Brow Code products and services.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.
Are Brow Code products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. None of our products or ingredients are tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer professional discounts for brow stylists?
Absolutely. Industry professionals can apply for a Pro Account on our website to access exclusive trade pricing and bulk kits.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.